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The Art of Manufacturing podcast gives a behind-the-scenes look at how inspiring entrepreneurs who make stuff are trying to “make it” in their industries. Find it on iTunes, iHeart, Stitcher and other popular platforms. Subscribe to never miss an episode!

May 25, 2017

Gourmet ice cream that takes the whole state of Ohio to manufacture! This week we’re talking with Jeni Britton Bauer, the founder and CEO of Jeni’s Splendid Ice Creams. She’s been a pioneer in gourmet ice cream since she started over two decades ago, and continues to innovate.

I was curious about how she develops her inventive flavors and what it takes to make award-winning ice cream at scale. It turns out there’s a lot more art and science--and logistics—than I ever imagined. She shares her greatest challenges—from product recalls and regulatory requirements, to angry consumers blaming you for buying up all the state’s strawberries. And we talk about the importance of just rolling up your sleeves in order to learn and evolve your product. In the process, she has engaged partners across the whole state and beyond, from the dairies and growers to the service providers and suppliers, to create a “Fellowship Model” for making her ice cream.

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